Warranty & Support: The Maker’s Commitment

At APRESYS, our relationship with you begins—not ends—at the moment of purchase. Because we design and manufacture every unit we sell, we provide a level of technical accountability that third-party brands simply cannot match. If your gear isn't performing to our standards, we make it right.

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1. The APRESYS Ironclad Warranty

We stand behind our craftsmanship. Our warranty is a commitment to the mechanical and optical integrity of our products under professional field use.

• Optical & Mechanical Components: We provide a Limited Lifetime Warranty against manufacturing defects in materials and workmanship occurring under normal use conditions. This covers any internal failure not caused by external impact, misuse, or unauthorized modification.

• Electronic Components: For our laser rangefinders, we provide a 2-Year Warranty covering all internal electronic systems, provided the unit has been used according to the provided operating instructions and has not suffered accidental damage or moisture damage exceeding its designed weather-resistance specifications.

• The "Non-Human Factor" Clause: This warranty is specifically designed to cover non-human-induced factors. It does not cover cosmetic wear and tear, theft, loss, or damage caused by accidents, abuse, or neglect (such as dropping the unit, exposure to extreme heat, or improper cleaning of lens coatings).

• The Factory Advantage: Unlike other brands that ship your unit to a third-party repair center, all APRESYS warranty work is performed by our own factory-trained technicians at the source of manufacture.

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2. Direct-to-Engineer Technical Support

Don't settle for a generic customer service representative reading from a script.

• Expert Consultation: When you contact APRESYS support, you are connected to experts who understand the internal physics of your optics. Whether it's a question about diopter calibration or ranging accuracy in challenging environments, we provide the technical answers you need.

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3. The APRESYS Service Process

We believe support should be as precise as our optics. If your unit requires service, our process is streamlined for speed:

1. Initial Diagnostic: Contact us via email for a remote technical assessment.

2. RMA Issuance: If service is required, we issue a Return Merchandise Authorization (RMA) immediately.

3. Factory Restoration: Your unit is inspected, repaired, and recalibrated to its original factory specifications (including a manual collimation check) before being returned to you.

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Need Assistance?

Our engineering team is ready to help you get the most out of your APRESYS gear.

• Email: support@apresysoptical.com (24-hour response time)

• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)